Murat Selcuk PARMAKSIZOGLU

- Responsible for redesign, simplification, and digitalization of the Operations through standardization and automation - Supporting Change Management within the Operations - Proactively looking for new practices for continuous improvement in the processes - Driving cross-functional projects working with external and internal stakeholders - Leading the Foreign Trade Operations team consist of 1 manager and 2 asst. managers - Preparing Reports for regulatory, performance and audit purposes

- Managing the International Guarantees team including 1 manager and 2 asst. managers - Leading the Operations side of “Digitalization of Foreign Trade” Project in collaboration with internal and external stakeholders - Setting OKRs, assigning to the owners, tracking implementation and key results - Consulting Product and IT teams in terms of client needs for the user interface and content in digital projects - Modeling and designing workflows and processes with ARIS (BPMN) for business process improvement

- Assisted the Digitalization of Compliance Department - Communicating directly with the Customers and Financial Institutions - Providing technical and legislative support to a wide range of branches and customers regarding Foreign Trade for improved customer satisfaction - Providing training and orientation to Branches and Business Units - Preparing Performance Reports for internal purposes and Legal Reports for regulatory bodies by using SAP Business Object and MS Excel

- Supporting daily operations of International Guarantees - Assisting commissions and charges, reconciliation of nostro/vostro accounts - Checking the related trade documentation

- Settlement of International Payments for imports in SWIFT formats and examination of documents - Processing payment claims of invisible transfers according to foreign trade exchange and compliance procedures - Communicating with clients for the high amount transfer confirmation