NONGTHOI SORAM

Managed a multi-faceted and ever challenging role in International trade and operations where my responsibilities included generating revenues, operational efficiency, periodic reporting and maintaining client relationship. Successfully handled the issuance of high-value buyer's credit and bank guarantees. A valuable contributor to the growing organization meanwhile meeting all compliances and regulations.

Working for Livelihood Advancement and Business School (LABS) involved sensitising the youth in rural areas about opportunities available through classroom teaching, grooming sessions and, job site visits. Connecting the entry level jobs to the students with various brand tie ups.

Managed technical issues with huge call traffic(5 minutes AHT) while reporting each case in the data log. Enhanced the team performance as In-Team Language Coach and SME (Subject Matter Expert) to reduce overall Average Handling Time (AHT). Maintained strict SOP (Standard Operating Procedures) and high level of customer satisfaction(98%).

Experimental IxD, User-Centered Design, Google Design Sprint

Corporate Finance, Entrepreneurship & Small Business Management, Project Appraisal Financing & Control, Management of Financial Services, International Financial Management, Corporate Restructuring, Mergers & Acquisition, Credit Risk Management, Enterprise Risk Management, Strategic Management

Computer Networks, Architecture, C++, Java, Internet Programming, Data Structures, Software Engineering, DBMS, Design and Analysis of Algorithms, Mathematics, Computer Graphics, E-commerce, Artificial Intelligence, Data Warehousing and Mining, Mobile Computing, Operating Systems