Nadja Luz
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Nadja Luz
- Current 3 years and 6 months, since Jan 2023
Project Manager
Volkswagen Group Services Barcelona
- 1 year and 6 months, Jul 2021 - Dec 2022MHP – A Porsche Company
Senior Consultant Customer Experience Strategy
Major fields of experience: - Customer Experience Management (including Customer Journey, customer needs, Touchpoints) - Analysis and optimization of business models and Business Model Innovation - Project Management and -coordination (also agile) - Process analysis, -optimization, -design and -digitalization - Customer Relationship Management - Consulting skills (Creative Thinking, problem-solving, organization and time management, collaboration with all job levels)
- 2 years and 7 months, Jan 2019 - Jul 2021MHP – A Porsche Company
Consultant Customer Experience Strategy
Masterthesis: "Development of a concept in the car sharing sector to enhance customer experience of an automotive manufacturer"
- 3 months, Nov 2013 - Jan 2014
Projektmanagement & Sales
Durr de México de S.A. de C.V., Querétaro, Méxiko
- 3 months, Aug 2013 - Oct 2013
Einkauf
Dürr Systems, Inc., Plymouth, USA
- 2 months, Aug 2010 - Sep 2010
Projektcontrolling
T-Systems International GmbH, Stuttgart-Leinfelden
Ausbildung von Nadja Luz
- Current 2 years and 9 months, since Oct 2023
Directive Coaching and Leadership
OBS Business School
The Master in directive Coaching and Leadership provides managers with leadership tools and techniques for personal and professional development. It trains professionals with the coaching methodology, from a personal, team and organizational point of view, as well as tools that enhance their emotional intelligence. At the end of the master program, two degrees, one from Univeristy of Barcelona and from OBS Business School, will be given.
- 6 months, Jul 2016 - Dec 2016
Global Studies / International Business - Auslandssemester
Instituto Tecnológico y de Estudios Superiores de Monterrey, Campus Querétaro
- 5 months, Feb 2016 - Jun 2016
Global Studies / International Business - Auslandssemester
National Chung Hsing University Taichung
- 2 years and 2 months, Sep 2015 - Oct 2017
Tricontinental Master in Global Studies
Hochschule Karlsruhe - Technik und Wirtschaft
Masterthesis: "Development of a concept in the car sharing sector to enhance customer experience of an automotive manufacturer"
- 5 months, Aug 2014 - Dec 2014
International Management - Auslandssemester
Instituto Tecnológico y de Estudios Superiores de Monterrey, Campus Querétaro
- 5 years, Sep 2010 - Aug 2015
International Management
Hochschule Karlsruhe - Technik und Wirtschaft
Sprachen
German
C2 (Verhandlungssicher / Muttersprachlich)
English
C1 (Fließend)
Spanish
C1 (Fließend)
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