Narek Shamamyan

• Development, implementation, and enhancement of software and AI solutions for supply chain management • Design, configuration, and integration of customer-specific software solutions • Providing technical consulting and support to customers during the implementation, rollout, and adoption of software solutions, including technical training and enablement. • Collaborating with interdisciplinary teams from software development, data science, and consulting.

- Build and maintain comprehensive project documentation, including process descriptions, workflows, and key operational practices - Propose and implement solutions focused on process optimization, automation, and scalability - Take ownership of the improved processes, ensuring their maintenance, adoption, and further development - Support the launch of new workshops and initiatives during the pilot phase - Coordinate activities across stakeholders to ensure successful delivery and execution

- Designed and developed 20+ interactive learning assets reaching 50,000+ employees worldwide - Increased course completion rates by 20% by incorporating multimedia content using Articulate 360, Camtasia and Synthesia - Collaborated with SMEs and learning teams to analyze training needs and determine scalable learning approaches that resulted in 20+ impactful SAP trainings - Leveraged SAP’s internal AI Launchpad, LLMs, and AI assistants to optimize scripting, visuals, audio, and video production

- Co-designed, prototyped and evaluated virtual peer agents for middle school math learning using Figma, Canva, and Miro - Authored and presented research published at IDC 2025 on designing trustworthy pedagogical agents