Natalia Morales Toma

In my role as Business Development Manager, I focus on identifying new opportunities, building strong client relationships, and implementing strategies that drive business growth. I work cross-functionally to ensure product-market fit and lead initiatives that expand our market presence, enhancing client satisfaction and business outcomes. I also held the role of Customer Service Lead within the Organization.

I established and managed business operations, overseeing HR, office management, and company-wide processes. I implemented policies focused on people development, fostering growth, engagement, and continuous learning. By prioritizing team motivation and skill enhancement, I enabled smooth transitions during challenging periods, supporting long-term success and adaptability across the organization. My strategic approach to team cohesion and operational efficiency consistently delivered measurable results.

I managed a portfolio of 35 clients, providing product demos, training, and support to ensure high client retention. I resolved client issues effectively and facilitated communication between teams, contributing to exceptional results and strong, lasting client relationships.

At Websystems, I streamlined office operations and managed HR processes, while supporting project management initiatives. My role involved coordinating team schedules and ensuring the smooth execution of administrative tasks, contributing to overall operational efficiency.

I led the business requirement gathering process and worked closely with cross-functional teams to enhance client platforms. By optimizing processes and aligning international teams, I drove impactful solutions for clients in diverse markets.

At TCS, I supported program office operations by managing risk tracking, documentation, and change requirements. I worked with stakeholders to gather business requirements and align project goals with client needs, ensuring successful execution.

• MERCOSUR – EU negotiations for market access • WTO seminars in foreign trade • Software promotion of investments