Natalia Ogórek MERN FUll-stack Web Developer
Skills
Timeline
Professional experience for Natalia Ogórek MERN FUll-stack Web Developer
Setting up a wfm structure and processes from scratch. Owner of the global team schedule. Weekly shrinkage outlooks. Created a forecast for the incoming volume - 95% accuracy.
Real-time tracking of Service Levels, distributing call volumes between the internal teams and external vendors, daily performance reports for the Stakeholders, vacation planning, process optimization.
Handling intra-day exceptions to schedules of 200+agents, vacation requests and shift adjustments. Real time tracking of Service Levels for phone, email, chat. Advising operations on intraday/weekly strategies for handling volumes. Daily and weekly performance reports for stakeholders.
- 8 months, Aug 2015 - Mar 2016Vistaprint Deutschland GmbH
Customer Care Specialist for the Norwegian Market, Design Assistance
- 6 years and 1 month, Aug 2009 - Aug 2015
Technical translator
Freelance Translator of Norwegian
Educational background for Natalia Ogórek MERN FUll-stack Web Developer
- 4 months, Dec 2023 - Mar 2024
Full-stack MERN Web Development
Ironhack Germany
Languages
Polish
First language
English
Fluent
German
Fluent
Slovenian
Fluent
Norwegian
Intermediate
Spanish
Basic
Swedish
Basic
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