Nathan Fitch

I joined Cartera, the B2B2C loyalty rewards division of Rakuten Americas. In this role, I have worked cross-functionally to expand the core product offering from a single product of hosted shopping sites to a suite of products, including browser extensions, API integrations, and a self-service client platform. I partner with my colleague, the senior director of product management, to take new product ideas that grow our product offering from concept to release-ready designs and requirements.

In addition to my role as a product design leader at Cartera, I also volunteer my time with the Pride+ Employee Resource Group at Rakuten Americas. As a member of the leadership team as Pillar lead for Retention, I focus my time on educational programs that highlight the unique needs of the LGBTQ+ community at Rakuten, from improving the transgender transition process in the workplace to ensuring we’re hiring a diverse workforce and more.

I am responsible for providing global brand consistency across all channels throughout our international platform. I work closely with my product counterpart to develop, prioritize and drive UX initiatives that improve user engagement, brand experience and customer lifetime value. Additionally I manage a team of designers responsible for creating engaging user experiences across multiple channels for our growing customer base throughout Canada and Europe.

I am responsible for providing global brand consistency across all channels throughout our international platform. I work closely with my product counterpart to develop, prioritize and drive UX initiatives that improve user engagement, brand experience and customer lifetime value. Additionally I manage a team of designers responsible for creating engaging user experiences across multiple channels for our growing customer base throughout Canada and Europe.

Online listing design, printed marketing collateral, advertising design, creative direction, and more for full-serivce commercial real estate management brokerage.

Managed a team of designers and lead marketing efforts for our team of residential and corporate real estate brokers.

Identity Design, Event Marketing & Design, Web Design