Naveen Yarlagadda

•Responding to client inquiries through email and phone in German and English. •Providing assistance to Swiss Companies in India. •Receiving the visa applications of the clients at the counter and conducting the interviews, checking the veracity and processing. •Keep tracking on visa application verification process in cooperation with the Migration offices. • Preparing the visa applications, in order to send the migration authorities on a timely basis

•Act as the primary customer contact, addressing inquiries. •Utilize SAP for quote creation, PO processing, and order management. •Collaborate on issue resolution, escalating matters appropriately to supervisors. •Coordinate with internal teams to expedite production and delivery in response to customer needs •Investigate and resolve complaints, issuing debit/credit notes as needed •Generate Return Material Requests (RMA) in SAP when required •Demonstrate technical knowledge for effective assistance

•Proficiently generated production drawings using advanced 3D CAD programs. •Conducted comprehensive raw material hardness tests, including tensile, torsion, and fatigue assessments. •Actively engaged in theoretical classes at the Technical College, enhancing knowledge and practical skills.

•Efficiently managed the reception of commercial invoices and supply lists from customers. •Utilized UFS software (United Freight Systems) to accurately prepare invoices. •Facilitated airline bookings for goods by meticulously submitting all necessary documents. •Maintained an updated record of outstanding amounts, providing daily reports to superiors. •Proactively managed account receivables, ensuring timely and effective collection from customers.