Navjeet Singh

• Lead and motivate branch staff to achieve performance targets. • Oversee Loan process, account opening and maintenance, and closure processes. • Manage the day-to-day operations of the branch, ensuring smooth functioning and adherence to operational policies and regulations. • Provide excellent customer service by addressing customer queries, resolving complaints, and ensuring customer satisfaction. • Ensure proper documentation and compliance with Know Your Customer (KYC) norms and AML regulations.

• Replenish ATM Machine or Cash Recycler Machine. • Balanced cash drawer daily and verified cash totals to ensure accuracy. • Processed customer transactions accurately and efficiently, including deposits, withdrawals, and transfers. • Assisted with onboarding activities for new clients, providing guidance on account setup and banking services. • Collaborated with team members to improve customer service processes and resolve issues effectively.

• Adhering to all banking regulations and policies. • Resolving customer complaints or issues in a timely and efficient manner. • Assisting customers with account inquiries, balance inquiries, and account maintenance. • Processing cash transactions accurately, including deposits, withdrawals, and loan payments.