Nazirulhaq NazirulHaq

-Led and mentored QA/test automation teams, fostering collaboration, enforcing best practices, and driving quality initiatives. -Designed and executed performance and load testing using Grafana K6, ensuring high availability and responsiveness of APIs under stress. -Built robust end-to-end test suites using Playwright for modern web application testing across multiple browsers and platforms. -Maintained and optimized CI/CD pipelines, integrating test automation tools to support continuous testing and rapid

-Provide customer service mainly via email. -Answer general queries, after-sale requests, and technical inquiries. -Taking the ownership of the support tickets and taking it through all process stages until a solution is there. -Investigating potential bugs and errors, escalate if necessary and inform other part team in necessary. -Act as a channel in between customer and product team where product enhancement is required.

-Worked with Senior members of the Professional Services Team for the successful outcome of the project. -Worked with other teams on building an effective technical knowledge base. -Provided effective assistance to plan and support new and existing projects. -Reporting on different aspects of projects.

-Troubleshoot problems reported by customers and help solve technical issues. -Answer questions from customers as well as prospective customers about the features and capabilities of our solutions. -Develop customer-facing documentation for our solutions on an as-needed basis. -Communicate customer needs and wishes to our product team. -Log and track customer issues, and communicate status back to the customer. -Address issues resulting from application monitoring to ensure system availability.

-Handle technical support inquiries from customers via email or the company's web based support forum. -Handel tickets/issues that tier 1 personals are unable to resolve. -Escalate issues to product development (Tier 3) when necessary. -Act as a conduit between customer and product development. -Manage and expand knowledge-base accessible to external and internal resources. -Provide product training to new hires.

-Reviewing quality specifications and technical design documents to provide timely and meaningful feedback. -Creating detailed, comprehensive and well-structured test plans and test cases. -Estimating, prioritizing, planning and coordinating quality testing activities.

-Develop questionnaires, discussion guides, field documents for execution of projects. -Administer field execution, focus groups, Tri-ads, Di-ads and In depth interviews with distribution intermediaries and end consumers. -Facilitate and coordinate with project managers at each step of the project from initiation to reporting results. -Present the findings that highlight research insight.