Neeraj Kumar

• Support German clients in troubleshooting their technical issues through telephone, emails and chat in German language. Technical issue like: system issue, office365 issue, SAP password resetting, server issue, browser issue, printer installation, Active directory related. • Managing team for German language (2 Indian + 6 in poland). Responsible to completing their work with quality and training, updating Knowledge base Article in Service now.

Support German clients in troubleshooting their technical issues through telephone, emails and chat in German language. Technical issue like: system issue, office365 issue, SAP password resetting, server issue, browser issue, printer installation, Active directory related. Managing team for German language (2 Indian + 6 in poland). Responsible to completing their work with quality and training, updating Knowledge base Article in Service now.

• Support German Clients in troubleshooting their issues through Telephone or Emails in German language. • Modifying browser settings to get issues resolved. • Configure individual and shared mail accounts for the German User. • Basic SAP password reset issues. • Responsible for troubleshooting customer issues through Remote session like Team Viewer, RDP etc. • Document all Incidents & Service Request in the Ticketing System with appropriate details of the user.

• Translate document and comments (German to English Language and vice-versa). • Communicate with Production Editor or Author in Germany either Email or on Phone. • Do Proof reading and Copy Editing in the PDF Book.

• Solve Customer’s queries through Emails related to Product, Policy and services (in German Language). • make outgoing calls to Process Client and Post Service (in German) • Supporting to New Hires to achieve their Target and Quality.

Finance