Neeti Mishra

*Driving Innovation & Digital Transformation for Partnerships and Propositions for HSBC retail in Digital Payment space *Leading and implementing transformation programs for digital payment products leveraging AI/ML capabilities across mobile and web channels *Working closely with the product management team on defining the product strategy and refining product road map *Driving the direction for world-class user experience while developing and using metrics to constantly improve the business outcome

As Franchise Lead for Transaction Banking, devised the YOY change strategy, defining metric that determine business & operational success, tracking them to ensure positive customer & business impact. Partnered with technology teams to automate manual billing processes, saving time and money while decreasing errors reducing payment processing effort by around 80% Certified CSM collaborating cross-functional teams to identify, plan and control all business analysis related activity on a business change

Lead the application support activities performed to ensure timely customer data delivery and efficient claim reporting related to medical claim data (Statistical and Financial reconciled). Performed in-depth analysis of the functional streams in the project and various incoming and outgoing feeds to provide optimum solutions for enhancements and development of applications as per business requirements while preparing technical specifications & test cases. Provide conduit between Functional & tech team

Assumed different roles at different juncture in my career at Wipro starting from Analyst, Designer, Developer, Tester and Application Support Engineer - which helped me developed a holistic and well-rounded view of the SDLC framework – quite early in my career. Highly instrumental in enabling Wipro win an RFP for Aviva life insurance from a staunch competitor in the market. Selected to be the onshore lead at York UK amongst 50 members team, to front face this prestigious Aviva project

4.8 percentile in Physics, Chemistry, Maths