Neha Gajbhar

Deployment of QC,QA,QI across client engagement ,Strategize, identify & drive PI projects using Lean/Six Sigma,conducting verification audits in compliance to IQMS,IPMS,Reporting on BICM,DPCA,UPP Tracker,RIO RAQ’s & Risk Register ,PI Report etc,Reviewing Project Management Report, Incident Deviation Report. Escalation Management, Handling Service Improvement Plans,Resource Management,Managing German Service Desk,Root Cause Analysis ,Problem Management,Access Management.

Managed Account Services & Stakeholder management ,designed & generated Purchase Order for Avaya Deutschland,designed &maintained Training Repository,German Process Trainer ,Onboarding new hires,created Process Improvement Plans,Request Fulfilment,conducted Cross Functional Trainings,supporting Team Lead.

Member of the UAT panel,Interview panel for German Support in India,conducted German Process Training for new hires, troubleshooted technical issues of Symantec Availability and Security Products with the help of Symantec Knowledge Base,worked as German-English Translator and Interpreter and vice versa,Incident Management,Escalation handling ,was responsible for German Customer Assistance Tool and Net Promoter Survey cases

Received incoming calls of EMEA enterprise and individual customers, solved their queries related to Motor insurance claim process,worked on Payment Packs to avoid financial losses &complaints,Coordinated with different Insurance companies, Credit Hire Originations, Repairers to reduce complexity&eliminate redundant activities,created reports to analyse trends,claims sensitivity&made Outbound calls in EMEA,offered various services to minimize claims financial cost, increasing operational efficiency

Print and Electronic Media

German,Public Administration and Political Science