Neil Lewis-Fleck

SAP Service Assistant Network Administrator System Administrator

(ESPRIT project – 12 Team members) • Planning method - project: o recognition planning method (single planning, Cycle planung, capacity planning, shared costs planning) (BPS). o construction of the Knowledge Based Datenbank. o Participation in testing. • Planning method - support project: o care support of costs planning • useage of SAP Portal – project: o recognition of SAP Portal • construction BW 3.5 reports – project: o recognition analysis and report function. • Authoriza/ion process for

• 2nd level support for the German bank CORP., especially for the Remedy ticketing system. • Specialty groups XP ,DeuBa Build / CIT / OS system, Print support, BKO / MSO / APPL and Lotus notes support • SAP BW 3.5/BI 7.0 and FI consultation and support • Classification and Prioritising of problems • Alarming, notifying and escalating per telephone, mail and Remedy • Documentation through Remedy • Forwarding of the problem tickets to the 3rd level support team. • Support in English

Adirondack Training Center, Warren, NY (ATC) (A Pfizer training facility for all members of their sales taskforce.) • SAP BW: I was Involved in all phases of the BW lifecycle including Gap analysis, Requirement analysis Designing, Development, Testing, Documentation, Troubleshooting, Performance tuning, User Training, Go-Live and Post-go-Live support. • Involved in one Full Lifecycle - Implementation projects in BW and worked on SAP modules FI/CO. • Implemented Business Warehouse Components such as Ex

• Processed and stored pertinent information on SNT’s current and prospective customers for their different departments, i.e sales, marketing, customer service, training, professional development, performance management and human resource development. • Tracked all detail changes on customer contact data that were stored in the system. • Created and implemented Business Warehouse Components such as Extractors, Info Objects, Info Sources, Update Rules, Transfer Rules, Info Cubes, Info Packages and Aggre