Neil Shinde

Writing a master’s thesis with Pafinda on marketplace flow, analyzing the user journey for product browsing, selection, and set creation. Examining the Product Provider's role in offering solutions, facilitating a seamless user experience, and optimizing product presentation.

- Streamlined internal processes using JIRA and Confluence, boosting cross-team collaboration and workflow efficiency. - Analyzed and refined user stories, roadmaps, and project plans; led daily meetings with management to drive informed decision-making. - Created performance dashboards using EazyBI, delivering key project insights through data visualization.

- Provide Reality Capture related Support to Customers - Implement the prototype design of the Feature Request Portal - Implement the prototype flow of the Feature Request Portal - Analyse online Laser Scanning Forums and document the best ideas for improving NavVis Forum.

- Implement Customer Insights analysis Dashboard - Improve Support Engineering team performance dashboard on Power BI

Product Support for Flock and Titan Mail. - Solve Customer issues through email, chats, video calls, phone calls, and sometimes through social media. Help customers in real-time with issues related to DNS technologies, domain misconfigurations, mailing protocols, and email configuration on PROJECTS - - Lead Support of 'Ringo International Calling' - Sitemaps using XML - Customer Success Analytics - Technical Writing (Publish technical help-center articles)

Agile Project Management, Requirements Engineering, Advanced Analytics, Design Thinking, IT Quality Controlling, IT Service Management, Business Ethics, Machine Learning.