Nele Graus

County Dublin, Ireland Data Analyst - Group Fraud • Query, analyse and interpret data from a wide variety of information systems using analytical tools (SQL, R, Tableau, Alteryx) • Conduct data exploration, quantitative research and data minings • Working with internal stakeholders • Support colleagues by developing their capabilities to use front end tools • Undertake analysis and MI reporting development to enhance reporting capability to deliver to stakeholder requirements

Application Review Analyst and Technical Support at Accenture, reviewing applications and providing Technical Support Services for Actions on Google • Technical Support for AoG • Troubleshoot application errors • User support via email • Accurate and detailed documentation of problem solving and projects • Review new Apps and give feedback to developers

Working as a Customer Service Associate at Accenture, providing support services for Google My Business • Customer Service Support for GMB • Troubleshoot application errors • User support via email, chat and phone • Accurate and detailed documentation of problem solving and project

Saarbrücken und Umgebung, Deutschland • Design and develop new front-end features • Deliver technical solutions to small projects • Troubleshoot and fix application errors • Write and maintain unit tests • User support via email • Accurate and detailed documentation of problem solving and projects

• Software Usability Evaluation of the Maverick House Website • Graphic production • Publish articles • Content marketing • Social advertising

• Bluekiwi trainer • Linux, Windows administration • IT-Compliance • SAP Basis • Configuration of Cisco Access Points and Switches • Implementation of a controller-based WIFI infrastructure • Documentation of IT-Security issues