Nelson Cardona

Bogota, Colombia - Strategy design, planning and team coordination for the execution of said strategy to improve the company’s Revenue Assurance maturity level through the implementation of new controls. Under my direction, the revenue assurance department achieved the following key accomplishments

Telefonica’s Revenue assurance Project, Lima,Peru / São Paulo, Brazil - Project delivery performing processes analysis and evaluation oriented to identify revenue leakage including: Preapaid balance validity control, recurrent bonus deliveries, cellphones sells accounting, Blackberry licence provisioning control. All of this working directly with the client from analysts, to map processes and closing root causes, to Managers and directors to present strategies and results

Ericsson's Task Force for Telefonica’s Revenue Assurance Project - Project delivery performing processes analysis and evaluation oriented to identify revenue leakage including: Billable CDR generation, mediation, provisioning, roaming rating configuration and prepaid balance validity control. All of this working directly with the client from analysts, to map processes and closing root causes, to Managers and directors to present strategies and results

Process analysis from the technical, service and business-wise perspective in order to identify security vulnerabilities oriented towards fraud prevention and detection. Design and implement controls based on said vulnerabilities. Represent the fraud department in new projects within the company, with decision-making authority, in order to guarantee their viability from the business and information security perspectiv

Responsibilities included: • Linux servers installation and configuration, as well as their network services administration. • Company’s network configuration and administration. • Webmaster • IT support for end users.