Neyla Garcia

Responsible of Plans and controls for the provision of the service in the required time/quality/cost  Advises and supports cost optimizing  Provides the agreed technical inventory and service data  Responsible for compliance with the parameters for incident, problem and change processing within the commissioned service scope.  Responsible for the completeness, quality and maintenance of data in the asset and configuration management of the service chain

Follow and Support connectivity issues for all connections  Lead and support team activities  Reporting status to customer  Follow OSS messages  Review team deliverables

Support problem management and continuous improvement  SAP Administrator responsible regarding all plants around the World for SEBN.  Security Responsible KPMG, JSOX audit based  Analyzing and troubleshooting the system  Planning and developing strategies for System changes  Transport management  SOLMAN Administration

SUPPORT Part of the M2S team, Implementation, Go Live, support 24/7  Preparing requirement technical document for customer approval  Monitoring, Analyzing and Troubleshooting of the systems  Performance tuning – Health check up of SAP Systems  Applied Support Patches, Notes, Kernel Patches and upgrade, Package deployment  Solving the trouble tickets requested by users. ABAP, EP, BI,PI,CE,BW,NWDI, XI  Solution Manager - EarlyWatch, Work Centres, configuration (SMSY)