Neysa Gill
Angestellt, Senior Application Consultant, Leadec
Böblingen, Deutschland
Werdegang
Berufserfahrung von Neysa Gill
• International Project Rollout Lead for the implementation of Service Cloud, Field Service Cloud and Community Cloud. • Conduct Workshops to gather additional customer requirements. • Provide Train the trainer (TTT) and end user trainings (EUT). • Prepare local language Salesforce training material. • Continuous Development for Salesforce platform using Agile methodologies. Create Test Cases for UAT and SIT. • Salesforce Administrator: Business Support Tier 2 for international Salesforce users.
• Support Salesforce rollout projects. • Data Modeling • Analytics: Create Salesforce Reports and Dashboards according to customer requirements.
· Support CRM Salesforce.com (SFDC) Migration into Microsoft Dynamics platform by creating User Stories and driving User Acceptance Testing using SCRUM methodologies. · Manage cost reduction projects (time, scope, quality, budget). · Develop quality tools and processes for our first external Audit for the ISO9001 certification for the "Device as a Service" business. • Drive operational excellence by establishing knowledge sharing platforms to ensure ongoing process improvement and business compliance.
8 Jahre und 11 Monate, Juli 2004 - Mai 2013
Global Deal Consultant
Hewlett-Packard-GmbH
· Consulted the Pursuit teams in sales phase to ensure compliance on Delivery Operations processes and capability to deliver the projects. · Accountable that all special processes and workarounds are executable from a Customer Operations point of view and that proper documentation is available. · Provided support and training in all pre-sales topics. · SW tooling and User Acceptance Test (SAP modules). · Salesforce Super User.
9 Monate, Okt. 2003 - Juni 2004
Product Marketing Specialist
Hewlett Packard GmbH
• Business analysis and forecasting on market development for ink and toner in EMEA. • Produced management reports and executive presentations for the Supplies Business Units.
2 Jahre und 5 Monate, Apr. 1997 - Aug. 1999
Business Manager - Supply Chain
Hewlett Packard GmbH
• Managed product life cycle from New Product Introduction to End of Life of Large Format Printers and Photo Smart printers, Digital Cameras, and Low End Desk Jet Printers for EMEA. (PLM) • Team lead for cross functional Product Line Business Teams. • Managed and defined product packaging process between division and warehouse. • Ensured product availability according to forecasts, and set up plans to avoid delivery problems. • Led cost reduction projects.
1 Jahr und 9 Monate, Juli 1995 - März 1997
Sales Support Engineer
Hewlett Packard GmbH
• Technical pre-sales support for Spanish & Italian Value Added Resellers. • Created a database with most frequently asked questions reducing the response time for Q&A by 20%. • Provided sales trainings about servers, workstations, mass storage and networking products. • Provided product and customer related feedback to the HP European Marketing Center in order to improve product and services quality.
3 Monate, Apr. 1995 - Juni 1995
Help Desk Support Specialist
SAS Institute in Deutschland, Österreich und der Schweiz• Support internal customers across Europe on IT questions & drive IT Development Plan for SW Engineers.
1 Jahr und 10 Monate, Mai 1991 - Feb. 1993
Manufacturing Engineer, Printed Circuit Board Production
Hewlett-Packard USA
• Conducted Manufacturability Review Meetings for the introduction of new products. • Developed production routing, bill of materials (BOM), and cost quotes for new part numbers. • Designed numerical control files for NC drill and router machines. • Monitored qualification orders through the manufacturing process, including quality and delivery performance to meet customer schedules.
Ausbildung von Neysa Gill
1994 - 1995
MBA International Business
Schiller International University, Heidelberg
International Business
Mechanical Engineering
UPR - USA
Sprachen
Englisch
Fließend
Spanisch
Muttersprache
Deutsch
Grundlagen
Italienisch
Grundlagen
Französisch
Grundlagen