Neysa Gill

Angestellt, Senior Application Consultant, Leadec

Böblingen, Germany

Skills

Salesforce
Salesforce Administrator
Professional Scrum Product Owner
PMP Certification
PMP-Zertifizierung
Projektmanagement nach PMI
Projektmanagement
PMI
Six Sigma Green Belt
Six Sigma Green Belt Certification
ITIL-Foundation Zertifizierung
ITIL V3 Foundation
PSPO I
Professional Scrum Master
PSM I
Master of Business Administration
Mechanical Engineering
Manufacturing engineering
Lean Manufacturing
SAP R/3
Scrum Master
Sales Support
Technical Sales Support
Technical Consulting
Customer Service
Customer Support
Microsoft Dynamics CRM
Salesforce CRM
Agile Methods
Agile
Help Desk
Helpdesk Support
AutoCAD
Marketing
Forecast
Product Marketing
Scrum
Business analysis
Business Process Management
Quality Management
FMEA
VDA 6.3
QMS
Design Thinking
User story
Supply Chain
Supply chain management
Supply Chain Planning
Procurement
Project Procurement
IT-Consulting
ITIL
IT Service Management
Value Added Reseller
ISO 9001
Logistics
International business
International Management
Virtual team
to work in a multi-cultural
MS Excel
MS PowerPoint
MS Outlook
MS Visio
MS Word
MS Project
Spanish

Timeline

Professional experience for Neysa Gill

  • Current 5 years and 9 months, since Nov 2018

    Senior Application Consultant

    Leadec

    • International Project Rollout Lead for the implementation of Service Cloud, Field Service Cloud and Community Cloud. • Conduct Workshops to gather additional customer requirements. • Provide Train the trainer (TTT) and end user trainings (EUT). • Prepare local language Salesforce training material. • Continuous Development for Salesforce platform using Agile methodologies. Create Test Cases for UAT and SIT. • Salesforce Administrator: Business Support Tier 2 for international Salesforce users.

  • 5 months, Jun 2018 - Oct 2018

    Business & Integration Architecture - Salesforce

    Accenture

    • Support Salesforce rollout projects. • Data Modeling • Analytics: Create Salesforce Reports and Dashboards according to customer requirements.

  • 5 years, Jun 2013 - May 2018

    Program / Project Manager

    HP Deutschland GmbH

    · Support CRM Salesforce.com (SFDC) Migration into Microsoft Dynamics platform by creating User Stories and driving User Acceptance Testing using SCRUM methodologies. · Manage cost reduction projects (time, scope, quality, budget). · Develop quality tools and processes for our first external Audit for the ISO9001 certification for the "Device as a Service" business. • Drive operational excellence by establishing knowledge sharing platforms to ensure ongoing process improvement and business compliance.

  • 8 years and 11 months, Jul 2004 - May 2013

    Global Deal Consultant

    Hewlett-Packard-GmbH

    · Consulted the Pursuit teams in sales phase to ensure compliance on Delivery Operations processes and capability to deliver the projects. · Accountable that all special processes and workarounds are executable from a Customer Operations point of view and that proper documentation is available. · Provided support and training in all pre-sales topics. · SW tooling and User Acceptance Test (SAP modules). · Salesforce Super User.

  • 9 months, Oct 2003 - Jun 2004

    Product Marketing Specialist

    Hewlett Packard GmbH

    • Business analysis and forecasting on market development for ink and toner in EMEA. • Produced management reports and executive presentations for the Supplies Business Units.

  • 2 years and 5 months, Apr 1997 - Aug 1999

    Business Manager - Supply Chain

    Hewlett Packard GmbH

    • Managed product life cycle from New Product Introduction to End of Life of Large Format Printers and Photo Smart printers, Digital Cameras, and Low End Desk Jet Printers for EMEA. (PLM) • Team lead for cross functional Product Line Business Teams. • Managed and defined product packaging process between division and warehouse. • Ensured product availability according to forecasts, and set up plans to avoid delivery problems. • Led cost reduction projects.

  • 1 year and 9 months, Jul 1995 - Mar 1997

    Sales Support Engineer

    Hewlett Packard GmbH

    • Technical pre-sales support for Spanish & Italian Value Added Resellers. • Created a database with most frequently asked questions reducing the response time for Q&A by 20%. • Provided sales trainings about servers, workstations, mass storage and networking products. • Provided product and customer related feedback to the HP European Marketing Center in order to improve product and services quality.

  • 3 months, Apr 1995 - Jun 1995

    Help Desk Support Specialist

    SAS Institute in Deutschland, Österreich und der Schweiz

    • Support internal customers across Europe on IT questions & drive IT Development Plan for SW Engineers.

  • 1 year and 10 months, May 1991 - Feb 1993

    Manufacturing Engineer, Printed Circuit Board Production

    Hewlett-Packard USA

    • Conducted Manufacturability Review Meetings for the introduction of new products. • Developed production routing, bill of materials (BOM), and cost quotes for new part numbers. • Designed numerical control files for NC drill and router machines. • Monitored qualification orders through the manufacturing process, including quality and delivery performance to meet customer schedules.

Educational background for Neysa Gill

  • 1994 - 1995

    MBA International Business

    Schiller International University, Heidelberg

    International Business

  • Mechanical Engineering

    UPR - USA

Languages

  • English

    Fluent

  • Spanish

    First language

  • German

    Basic

  • Italian

    Basic

  • French

    Basic

Interests

Projektmanagement
Project management
MS Project
Qualitätsmanagement
Quality Management
Six Sigma Green Belt
PMP-Zertifizierung
PMP Certification
ITIL-Foundation Zertifizierung
ITIL Foundation Certification
ScrumMaster
Scrum Product Owner
Salesforce

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