Nhung Dinh

- Fulfill the role of Scrum Master, providing assistance to Product Managers and Scrum teams. - Monitor project progress and proactively address any issues that arise. - Ensure the quality of the core module of the internal product.

- Facilitate project coordination between the technical team and end users to ensure seamless execution of hardware upgrades and Windows migrations. - Serve as a liaison between the technical team and end users, managing the setup of appointments and coordinating the necessary activities. - Collaborate closely with stakeholders to ensure smooth communication and alignment throughout the project. - Actively engage with end users to address any concerns or issues, providing timely support and guidance.

Achievements - Implemented a resource pooling strategy across the company, resulting in a 50% increase in the utilization of QA resources. - Established a structured organizational framework around teams, reducing communication overhead and enhancing customer engagement.

Achievements - Accomplished the successful release of two products tailored for the Singapore market and five products specifically developed for the Hong Kong market within six-month timeframe.

Achievements - Successfully tackled and delivered results on approximately two challenging and non-standard projects, receiving positive feedback from clients. - Established and built a highly skilled team of 15 members, comprising front-end developers, back-end developers, and testers, from the ground up. - Contributed to the refinement of management processes during a one-month engagement in the US, positively impacting the company's overall operations.

Achievements - I was the first person working in this position and got one-month business trip in Paris for technical training. - After 3 months with outstanding performance, I gained the trust from the customer and expanded the team to 5 members.

Achievements - This was the new position of Process & Data Business Unit at that time; I had to research and self-study to build a process, document, and report. - In 2010, I received COSMIC Award in Innovation, an annual award at Officience