Nicole Hatfield

• Internal Customer Service • Coordination of order productions and delivery dates • Issuing of Financial and Customs Documents (in SAP) • Monitoring the customer payments in case of TT-Payments • Monitoring the payments to the factory from the sales offices • Order booking of incoming orders (in SAP) • Creating Price-Master-Data (in SAP) • Creating of Customer-Data (in SAP)

Temporary worker for Amadeus Fire at DeTe Medien in the Logistics and Services Department Department • Complaint management • Placing customer orders in SAP • Corrections of bills/refunds in SAP

• Providing Information via phone to unemployed customers and employers • Updating personal customer information, sending out forms • of applications to draw unemployment money and other • Government funds available for unemployed customers

Temp. employee for DIS at Tiscali GmbH • Processing and executing letters of contract cancellations and personal data updates • Customer Service and Complaint Management via phone • Translation of business letters from German into English

• Providing Information via phone to unemployed customers as well as employers • Updating personal customer information, sending out forms • of applications to draw unemployment money and other • Government funds available for unemployed customers

• Marketing research of campaigns by phone • Customer data base update • Liaison between customers and sales representative • Updates of research data • Making travel arrangements for customers to the Italian Headquarter

Specialist Service Agent for Exclusive Members of the Lufthansa Miles and More Program • Individual customer care by phone for Frequent Travellers and Senator Members • Ticket sales and flight reservations • Providing information about the Miles and More program terms and conditions and account information

• Secretarial work, updating student data and information, • providing copies of missing report cards and certificates when necessary • Duplicating of exam and term papers and school information