Nicole Nelsen

Weiterbildung zum CSR-Manager bei der IHK Mittelfranken. Abschluß im JUli 2018 mit Zertifikat. Abschlußarbeit CR-Dept. bei Mammut Sports, Zürich

Verschiedene englischsprachige MOOCs im Bereich Sustainability / Nachhaltigkeit (Siehe Rubrik Weiterbildung). Mit Abschluß.

Juli - Dezember 2017 Integrierte Managementsysteme: Umweltmanagement, Qualitätsmanagement, Projektmanagement, Prozessmanagement Abschlüsse: QMF, QMB, QMA, UMF, UMB, PM TÜV-zertifiziert

•Assistance to the Country Heads Southern+Northern Countries and France •Multilingual contact partner for customers, international agents and showrooms •Customer service + complete sales support; complaint management; returns and credits; •Project management: implementation of store standards across all new franchise stores •Book keeping issues and control of compliance of risk management and budgets •Office Management •Reports, analysis and presentations

• Assistant of photo productions at home and abroad • Coordination projects and productions • Acquisition of prospect customers • Selling of photo productions to international editions and magazines • Text editing and text translating for magazines • Digital picture editing and post production with Photoshop • Website creation and maintenance with Dreamweaver and Flash 8

- Creation, organization and management of the customer relation department - Supervisor of four employees - Developping and implementing of processes of customer relation management - Managing and exceptional treat of VIP guests - Communication and coordination with inner departments - Organization and execution of all customer requests

• Customer service, information and customer care • Giving continously complete information about the travel destiny • Organisation and performance of the welcome cocktails • First contact partner of guests in selected hotels • Selling of excursions and car rentals • Processing customer complaints and execution of TUI own ZAK standards (=to provide quick remedy and arrangement) • Administration

- Support of trade fair organization of the fairs IMEGA and ISPO - Coordination, booking and organization of the conference rooms during the named trade fairs - Adminstration support

Thesis: “Dimensions of environmental consciousness: Between imagination and reality”