Nidhal Arfaoui
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Nidhal Arfaoui
- Current 11 years and 2 months, since Apr 2015
IT Supporter
MyComtn & Yooth-it
• Providing technical assistance to customers on inbound telephone tech support calls • Manning the IT help desk and providing instant solutions to IT issues • Installing and maintaining company’s computer systems and network • Investigating, diagnosing and resolve all Voip problems. • Maintaining pre-packaged software applications on the LAN. • Building, configuring and maintaining Linux Voip Local and cloud Servers (Goautodial, Elastix,FreePBX)
- 3 months, Jan 2015 - Mar 2015
Technical Support Manager
SMB Call Center
• Repairing and upgrading hardware and ensuring all computers were fully operational • Investigating, diagnosing and resolve all network problems. • Administering & designing LANs, WANs internet/intranet, and voice networks • Maintaining pre-packaged software applications on the LAN. • Intalling, Monitoring and Managing local and Cloud VoIP Server Vicidial / Goautodial 3.0 3.3 • Implementing network security measures to protect data, software, and hardware.
- 2 years and 8 months, May 2012 - Dec 2014
Technical Support Manager
Center Line Call Center
• Installing and maintaining company’s computer systems and network. • Repairing and upgrading hardware and ensuring all computers were fully operational • Administering & designing LANs, WANs internet/intranet, and voice networks • Maintaining pre-packaged software applications on the LAN. • Intalling, Monitoring and Managing Local VoIP Server Vicidial / Goautodial 2.0 2.1 3.0 • Implementing network security measures to protect data, software, and hardware.
- 9 months, May 2011 - Jan 2012
Technical Support Manager
R2i Campany
Responsible for the IT requirements of the company such as user management, trouble shooting, help and advise. Maintaining desktop applications, local area networks, IT security and telecommunications.
- 5 months, Dec 2010 - Apr 2011
Freelancer
INFO TEAM
Trouble shooting, help and advise. Maintaining desktop applications, local area networks, IT security and telecommunications.
- 6 months, Jun 2010 - Nov 2010
Technical Support Manager
Be2Call
• Installing and maintaining company’s computer systems and network. • Repairing and upgrading hardware and ensuring all computers were fully operational • Creating and maintaining accurate database of all pending and resolved IT issues • Administering & designing LANs, WANs internet/intranet, and voice networks • Responsible for maintaining and installing computer networks based around Microsoft Server Technologies • Monitoring and Managing VoIP Servers PhoneControl and Communik
Ausbildung von Nidhal Arfaoui
- 2 years and 6 months, Sep 2007 - Feb 2010
Informatics
The Higher Institute for Technological Studies
Informatics
Sprachen
French
C2 (Verhandlungssicher / Muttersprachlich)
English
C1 (Fließend)
German
B1-B2 (Gute Kenntnisse)
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