Nılgun Arın

•To manage Tech priorities related to Citi at Work and support other priorities of the franchise •To improve process for Citi At Work •To increase the overall efficiency of the salary accounts. •Take necessary actions to increase customer satisfactions and encourage Customer loyalty. •Develop business strategies, deliver new product / service offers or enhance existing offers / services and arrange / coordinate campaigns of other marketing activities to maintain maximum penetration in the Citi

•To manage the spread in the region to decrease the costs. •To increase the portfolio efficiency. •To increase awareness about the new products of the bank within sales force of the region. •To increase the overall efficiency of the overnight customer accounts.

•To serve customers on Turkish and emerging capital markets. The main products were A & B type mutual funds, treasury bonds, Turkish and other emerging market Eurobonds, European countries’ Eurobonds. Also, buy and sell options (dual currency deposit) and structured time deposits were sold. •To provide customer loans such as mortgage. •Sales of credit cards and insurance products.

•To maintain daily communications between branch and head office. •Quarterly audits of the branch (RSSA) •New customer acquisition.

•To process customer complaints. •To deal with customer disputes. •To guide customers in preparing supporting documents of dispute. •To train customer contact departments. •Preparation of Visa/Mastercard and BKM training plans for all departments. •Preparation of customer dispute cases for Visa/Mastercard and BKM Arbitration Committee. •To communicate and to meet with other banks when necessary. •To communicate with Visa/Mastercard for monthly invoice amount. •Project: Visa R.E.D implementation.