Norbert Dürbeck

We are a software company. More and more software is the main differentiator for our medical devices and instruments. Keeping this SW up to date with security patches, updates, upgrades and even full installations is a key challenge in our business. I'm leading the global project "Automated Online Updates: New Ambition" for all Business Lines, Countries, Customer Service and several functions to achieve a great customer satisfaction and performance.

Senior Global Project Manager for strategic Customer Service projects. Digitalization of Customer Service and "Make online interaction customers first choice".

Strategic Advisor Siemens Healthineers IPO, Healthineers Strategy, Organization Development and Board Office projects.

Definition and implementation of a global services development process Services “Local to global” scaling for lighthouse projects Organization of Services Merger & Acquisition Board Merger & Acquisition project management Incubation management with Start-ups and internal incubations

- Portfolio Management and the Service Engineering Process (SEP) - eService (incl. LifeNet & eLearning) work stream, part of the Healthcare eBusiness Program - LifeNet Customer Service App development, go to market and global rollout in more than 25countries - Project Manager Customer Service Strategy "2021 - from onsite to online" definition and rollout

Department Head IT & Software (IT&SW) at Siemens Healthcare Particle Therapy - Department restructuring and buildup with finally 7 teams in ERL (80 employees) and approx. 350 employees globally - Project Lead of the R&D taskforce, work stream leadership „Enterprise Risk Management“ - Responsible for the product development process definition and improvement with focus on Lean & Agile - Responsible for the “Lean transformation program” - Responsible for the IT & SW Maintenance Concept 2029

Leadership of 9 employees 3 Offshore Teams in Slovakia & 1 Offshore Team in India Product Risk Manager, SW Project Lead