Norhidayah Malek

- Curate Mix and match activities on weekly basis for entire Singapore team - One to one coaching on styling with each staff for seasonal collection - Being assigned to help new joiners with brand DNA, collection training and other operation matters buddy system - Exceeded monthly sales targets 110 120%; RANK 1 for Global Top 10 Client Advisors Ranking Week 51. - Showed understanding of CRM objectives and KPI’s.

- Achieved assigned monthly sales and productivity goals , ensuring delivery of the highest standards of client service at all times - Submitted of daily reports; processed all paperwork in a timely and accurate manner. - Assisted boutique management with all client service functions as needed. - Acquired thorough knowledge of all systems as they relate to customer service (POS and fashion intranet).

- Contributed actively to store sales, achieving 100% of monthly targets. - Specially selected to visit Hong Kong for Saint Laurent Trunk Show with Singapore VIC clients. - Provided remarkable service to all clients, supporting the management team and representing the company brand and image. - Promoted the brand’s culture internally and externally. - Conducted training for newly employed sales staff, participated in maintaining a positive work environment.

- Took charge of the Women’s Ready to Wear department. - Daily cashiering duties. - Submitted daily reports to local and regional managers.

- Took charge of the Men’s Suit department. - Daily cashiering duties. - Submitted daily reports to local and regional managers.

- Took charge of Women’s Ready to Wear and Handbag department. - Daily cashiering duties. - Submitted daily reports to local and regional managers.