Nozomi Glanzmann-Yokoyama

• Build up and further develop a sales structure in the responsible sales region • Manage internal and external stakeholders as single point of contact • Gain sustained project business with the BiblioChip solution in the library environment • Coordinate, plan and realize the implementation of customer projects • Achieve the growth targets according to business planning and market growth • Establish and further develop the Bibliotheca brand and the BiblioChip solution

• Administered clients’ active and inactive accounts • Conducted contractual negotiations, creations and renewals in Japanese and in English • Processed clients’ daily requests and complaints • Communicated local clients’ IT needs and requirements to their overseas management teams and vice versa • Worked closely with other departments internally to increase productivity and improve information sharing • Attended networking events to develop business-to-business relationships • Participated in sales cam

Provided remote and on-site support for systemsGo clients. Administered servers and managed clients’ user accounts. Set up PCs and performed hardware troubleshooting. Provided implementation and support for software roll-out. Performed set up and troubleshooting for RAS, PABX, printers and video conference systems.

Managed PCs and networks remotely using PC Anywhere. Installed and configured various network services across several standard platforms. Installed, configured, and segmented networks with Cisco Routers, Switches and Hubs