Gerald Krenn
Selbstständig, Management & Business Transformation Berater & Coach, promitto, Signteq.io, Bornemann Better Business, Eigenland
Baden, Austria
Timeline
Professional experience for Gerald Krenn
Current 6 years and 3 months, since Oct 2017
Management & Business Transformation Berater & Coach
promitto, Signteq.io, Bornemann Better Business, Eigenland
Organisations-Entwicklung, Stakeholder-Management, Roll-Out-Prozessen, Team- & Führungskräfte-Entwicklung, Kunden-Kultur, Kunden-Strategie, Kunden-Erlebnis & Kunden-Performance, Strategische Positionierung, Kundenmanagement & Segmentierung, Klarheit in der Steuerung, Organisations Design, Vertriebsperformance Optimierung
4 years and 2 months, Sep 2013 - Oct 2017
SVP Head of Strategic Transformation & Advisory
Bank Austria Member of UniCredit
Digital Transformation, Change Management, Innovation
10 years and 6 months, May 2007 - Oct 2017
SVP Head of Stakeholder & Service Intelligence
Bank Austria Member of UniCredit
Customer Insights, Market Research, Customer Experience Management, People Engagement
6 years and 8 months, May 2007 - Dec 2013
Head of Stakeholder & Service Intelligence
HypoVereinsbank – UniCredit Bank AG
Customer Insight, Customer Satisfaction, Customer Experience, Change Management, Internal Engagement
1 year and 3 months, May 2007 - Jul 2008
Bereichsleiter Marketing Privat- & Geschäftskunden
Bank Austria Member of UniCredit
Below-the-Line Marketing Retail, Zielgruppenmarketing, Kundenbindungs- und Anspracheprozesse, Marketing- & Kampangnenkonzeption, Umsetzung UCG Markenstrategie NEU & operatives Re-Branding, Entwicklung & Etablierung Kostenmonitoring
8 months, Sep 2006 - Apr 2007
Global Head of Customer Satisfaction
Unicredit Spa
Customer Satisfaction & Monitoring, Implementation Client Governance Structures, Coordination of Customer Experience Activities, Integration UniCredit Retail Division
Head of Retail Marketing, Head of Sales Support & Retail Coordination, Head of Internal Communication Head of Transformation & Change Management, Strategic Head of Learning Retail
Head of Market, Head of Branch, Head of Team, Berater
Educational background for Gerald Krenn
2018 - 2018
Eigenland® Intuitive Analysen
Informationen sammeln - Zahlen, Daten, Fakten - Intuitives Erfahrungswissen in Teams - Menschen begeistern - Rationale Analysen - Potenziale entfalten - schnell Wirkung erzielen: Wenn Ihr Unternehmen wüßte, was Ihr Unternehmen weiß!
1 year, Dec 2017 - Nov 2018
Organisationsentwicklung
Systemische Organisationsberatung nach Syst, München
Organisationsberatung, Teamentwicklung, Führung & Führungsinstrumente, Konfliktlösung, Gestaltung von Lernprozessen in Organisationen, Begleitung von Veränderungen Gestaltung von Großgruppenveranstaltungen
2 months, Oct 2017 - Nov 2017
Customer Experience Design & Co Creation
Kaospilots, Aarhus, Denmark
Professional Programme CUSTOMER EXPERIENCE DESIGN & CO CREATION
2 months, Jul 2017 - Aug 2017
Systemische Unternehmensberatung & Organisationsentwicklung Trigon/Syst
Metaforum Abano
1 year, Jan 2015 - Dec 2015
Discovery Events
International Institute for Management Development (IMD)
Innovation, Customer Centricity
4 years, Jan 2011 - Dec 2014
Change Management, Customer Experience
Conferences & Summits
6th Global Drucker Forum 2014, Ashridge Business School Vienna 2013, Finalta Customer Experience Summit London 2014, Customer Experience Leadership Roundtable Paris 2013...
1 year and 1 month, Oct 2006 - Oct 2007
General Leadership
Unicredit Managment Center Torino
1 year and 1 month, Nov 2001 - Nov 2002
Universitätslehrgang General Management & Banking & Finance
Donau-Universität Krems
Leadership & Human Resource Management, Strategisches Management, Change Management, International Business - World Economy, Finance/Asset Management/Treasury & Risikomanagement
Languages
German
First language
English
Fluent
Italian
Basic
Russian
Basic