Gerald Krenn

Basic

Self-employed, Unternehmensberater, Coach, Interimsmanager, Keyspeaker, promitto, Freibanker, Signteq.io, Bornemann Better Business, Eigenland®

Baden, Austria

Skills

Business Transformation
Change Management
Customer Experience Design
Business Development
Brand Management
Coaching
Customer Lifecycle Management
Customer Loyality Management
Crisis Management
Digital Transformation
Executive Coaching
Führungskräfteentwicklung
General Management
Human Resources
Innovation
Interims Management
Internal Communications
External Communications
Kundenbeziehungsmanagement
Kundenkulturentwicklung
Kunden Management
Kunden Performance
Kundenstrategie
Key-Speaker
Management und Unternehmensberatung
Marketing
Market Research
Moderationen von Events
New Work Facilitator
Organisationsdesign
Organisationsentwicklung
Projektmanagement
Roll Out Management
Retail Management
Service Design
Stakeholder-Management
Strategieentwicklung
Strategic Leadership
Strategische Positionierung
Strategische Steuerung
Teamentwicklung
Vertrieb
Vertriebsmanagement
Vertriebsoptimierung
Englische Sprache
Unternehmen

Timeline

Professional experience for Gerald Krenn

  • Current 4 years and 1 month, since Oct 2017

    Unternehmensberater, Coach, Interimsmanager, Keyspeaker

    promitto, Freibanker, Signteq.io, Bornemann Better Business, Eigenland®

    Organisations-Entwicklung, Stakeholder-Management, Roll-Out-Prozessen, Team- & Führungskräfte-Entwicklung, Kunden-Kultur, Kunden-Strategie, Kunden-Erlebnis & Kunden-Performance, Strategische Positionierung, Kundenmanagement & Segmentierung, Klarheit in der Steuerung, Organisations Design, Vertriebsperformance Optimierung

  • 4 years and 2 months, Sep 2013 - Oct 2017

    SVP Head of Strategic Transformation & Advisory

    Bank Austria Member of UniCredit

    Digital Transformation, Change Management, Innovation

  • 10 years and 6 months, May 2007 - Oct 2017

    SVP Head of Stakeholder & Service Intelligence

    Bank Austria Member of UniCredit

    Customer Insights, Market Research, Customer Experience Management, People Engagement

  • 6 years and 8 months, May 2007 - Dec 2013

    Head of Stakeholder & Service Intelligence

    HypoVereinsbank – UniCredit Bank AG

    Customer Insight, Customer Satisfaction, Customer Experience, Change Management, Internal Engagement

  • 1 year and 3 months, May 2007 - Jul 2008

    Bereichsleiter Marketing Privat- & Geschäftskunden

    Bank Austria Member of UniCredit

    Below-the-Line Marketing Retail, Zielgruppenmarketing, Kundenbindungs- und Anspracheprozesse, Marketing- & Kampangnenkonzeption, Umsetzung UCG Markenstrategie NEU & operatives Re-Branding, Entwicklung & Etablierung Kostenmonitoring

  • 8 months, Sep 2006 - Apr 2007

    Global Head of Customer Satisfaction

    Unicredit Spa

    Customer Satisfaction & Monitoring, Implementation Client Governance Structures, Coordination of Customer Experience Activities, Integration UniCredit Retail Division

  • 2 years and 3 months, Jun 2004 - Aug 2006

    Sales & Transformation Management Retail

    Bank Austria

    Head of Retail Marketing, Head of Sales Support & Retail Coordination, Head of Internal Communication Head of Transformation & Change Management, Strategic Head of Learning Retail

  • 15 years and 11 months, Jul 1988 - May 2004

    Sales Manager/Head of Market

    Bank Austria

    Head of Market, Head of Branch, Head of Team, Berater

Educational background for Gerald Krenn

  • 2018 - 2018

    Eigenland® Intuitive Analysen

    Informationen sammeln - Zahlen, Daten, Fakten - Intuitives Erfahrungswissen in Teams - Menschen begeistern - Rationale Analysen - Potenziale entfalten - schnell Wirkung erzielen: Wenn Ihr Unternehmen wüßte, was Ihr Unternehmen weiß!

  • 1 year, Dec 2017 - Nov 2018

    Organisationsentwicklung

    Systemische Organisationsberatung nach Syst, München

    Organisationsberatung, Teamentwicklung, Führung & Führungsinstrumente, Konfliktlösung, Gestaltung von Lernprozessen in Organisationen, Begleitung von Veränderungen Gestaltung von Großgruppenveranstaltungen

  • 2 months, Oct 2017 - Nov 2017

    Customer Experience Design & Co Creation

    Kaospilots, Aarhus, Denmark

    Professional Programme CUSTOMER EXPERIENCE DESIGN & CO CREATION

  • 2 months, Jul 2017 - Aug 2017

    Systemische Unternehmensberatung & Organisationsentwicklung Trigon/Syst

    Metaforum Abano

  • 1 year, Jan 2015 - Dec 2015

    Discovery Events

    International Institute for Management Development (IMD)

    Innovation, Customer Centricity

  • 4 years, Jan 2011 - Dec 2014

    Change Management, Customer Experience

    Conferences & Summits

    6th Global Drucker Forum 2014, Ashridge Business School Vienna 2013, Finalta Customer Experience Summit London 2014, Customer Experience Leadership Roundtable Paris 2013...

  • 1 year and 1 month, Oct 2006 - Oct 2007

    General Leadership

    Unicredit Managment Center Torino

  • 1 year and 1 month, Nov 2001 - Nov 2002

    Universitätslehrgang General Management & Banking & Finance

    Donau-Universität Krems

    Leadership & Human Resource Management, Strategisches Management, Change Management, International Business - World Economy, Finance/Asset Management/Treasury & Risikomanagement

Languages

  • German

    First language

  • English

    Fluent

  • Italian

    Basic

  • Russian

    Basic

Wants

Customer Experience Design Projekte
Führungskräfte mit Richtungs-Sinn!
Herausfordernde Roll-Out Prozesse
Inszenierung von Stakeholderprozessen
Interims Management Aufgaben
Nachhaltige Strategieentwicklung
Menschen & Unternehmen im Vorwärtsgang!
Potenzialentwicklung im Vertrieb
Spannende Organisationsentwicklungsaufgaben
Speaker Aufträge & Konferenz Moderationen
Transformations Projekte
Unternehmen mit Kundenfokus

Interests

Reisen
Lesen
Sport
Musik

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