Özge KOCA

• Handle and resolve customer questions, issues and complaints in accordance with predefined Service Levels • Closely cooperate with the I.R.I.S. R&D Department concerning the occurrence and resolution of regular bugs and problems inside the Software. • Take part in the creation, the update and the upkeep of accurate KB / FAQ's • Be an active part in the continuous improvement of our Service Quality and share your ideas

• Develop test cases & test data and prioritize testing activities • Analyze test results on database impacts, errors or bugs, and usability • Interact with customers to understand product requirements and for tracking of incidents & change requests • Carry out regression testing every time when changes are made to the code • Carefully maintain & document complaint and nonconformance processing through records and tracking systems, including root cause and corrective actions

•Carry out the daily tasks of Incirlik logistical & support functions •Track international/domestic purchase requests & supply processes for Fire Department according to the NFPA standards •Utilize the EESOH-MIS database to request Hazardous Materials Purchases •Utilize the DLA Disposition ETID database to dispose of non-hazardous materials •Track SDS (Safety Data Sheet) Files & calibration checks by self-designed trackers

• Board member of International Spouses’ Club • Public Relation Coordinator (more than a year) • International Representative (1,5 years) • Organize events • Prepare the flyers for announcements of the events and the open positions • Design placemats, menu details to complete all event atmosphere • Prepare the budget for each event • Follow the social media announcements

• Develop test cases & test data and prioritize testing activities • Analyze test results on database impacts, errors or bugs, and usability • Interact with customers to understand product requirements and for tracking of incidents & change requests • Carry out regression testing every time when changes are made to the code • Carefully maintain & document complaint and nonconformance processing through records and tracking systems, including root cause and corrective actions

(part of Distec GmbH) • Work on the R&D side of TFT - LCD driver designs and programming embedded chips of industrial monitors for various fields • Develop and test the software side of industrial TFT display controllers for standard video signals such as RGB, DVI HDMI or Display Port, entry level SBCs and industrial media players with ARM-based technologies • Design software of customized LCD Display solutions • Follow reporting process for government supported R&D projects

Studied in TU Wien as an exchange student within ERASMUS Program. • Machine Learning • Software Programming Essentials

Thesis: Voice Recognition & Voice Controlled Systems • Voice Dictation • Speech-to-Text & Text-To-Speech • Create test designs & test processes • Database management & data collecting 100% scholarship [09/2002-06/2006] High Honour Student [2005-2006]