Ofer Cohen

Operations management for a small medium company in a growth mode, leading directly 20 SDR’s, 5 AE’s, team managers and administration stuff • Enhancing our data analysis, reducing churn by 70% and raising customers satisfaction by building and implementing designated CRM’s filters • Eliminated almost completely tardiness and absences by engaging social events, open door policy and transformational leadership management, which increased motivation and sense of ownership • Leading cost effective and opera

• Supervising and guiding international expansion of branches and partners across Europe • Crafting and launching new sales methodology for our branches and partners, which led to 300% growth in our revenues and at the same time reduced complaints and issues with regulatory tied agents • Implanting new CRM with AI features and training our partners on its various usages to increase data analysis, risk managements and identifying opportunities

• Breaking company’s account performance records by retaining and enhancing customer satisfaction in my portfolio. • Leading an AI development team for the CRM of the company

• Introducing clients to our trading platform, trading tools and market updates

• Planning and delivering a variety of educational programs in the areas of market research projects, along with conducting exams and grading students • Running complexed data analysis using SPSS

• Building from scratch the various departments of the company and recruiting professional employees • Building the company’s customer base, mainly medical, real-estate and industrial corporates • Negotiating with stake holders, drafting quotes and contracts for projects and supervising the projects management

• Consulting for C – level in corporate, institutional and public organizations regarding their operational expenses • Analysis of contracts and invoices (communication, fuel, gas, leasing etc.), as well as negotiations with various suppliers to improve business conditions • Converting record number of clients to retention plans

• Account management for small and medium enterprises • Providing business services to customers and increasing the volume of activity of customers by selling services and terminals

• Leadership for all sales teams (field agents and telemarketing center), and key account manager for a wood flooring installation and furniture cleaning in New York

• Commanding the intelligence regional department of 15 commanders and soldiers, by leading the collection, analysis, and processing of valuable data, and creation of intelligence aids for our headquarters, subordinate units, and elite units in the region • Conducting qualification and readiness of intelligence aids periodic audits, in subordinate units • Recommended for excellence award to the chief of staff