Olaf Rickers

Managing 24x7 Response Team Managing 24X7 SOC Team Ensuring delivery and operation meets customer expectation Defining and monitoring KPI's

Implementing LAN environment globally Implementing Data Center infrastructure Managed a team of 25 people Executing the SOW. Creating plan and get approval from the C-Level of the customer Consulting on new services and products Managed P&L to make sure that the project is not running out of budget and providing forecast Working with offshore teams

Manage the day to day business and the following tasks: -Marketing / Social-media strategy -Business Plan

The Team Lead Telecommunication Service Management (TLSM) supports the ongoing relationship of T-Systems’ B2B division with designated customers. This includes the support of pre-sales activities as well as leading the post-sales efforts to maintain and improve customer satisfaction. The TLSM will work closely with customers, T-Systems’ sales and sales-support teams as well as operations to manage activities and issues pertinent to the post-sales/service/maintenance support of the IT & network solution.