Oleksii Biloskurskyi

• On-site support in case of critical MVS problems • On-site products’ mutual compatibility check (MVS OSS products dependencies) • Provide information about new products’ versions • Provide information about critical fixes availability • Products’ migration path definition • Assistance during migration projects • Advices related with data security (backups verification) • Assistance and help on creating temporary solutions • Periodical systems’ health checks • Performance analysis and reporting

• Work with incoming calls and emails from IBM customers • Registration of applications for technical support • Applications monitoring • Fast decision making with difficult customers in restricted times both in English and Russian

• Receiving, uploading, reviewing for completeness and accuracy travel documents • Determining category and reciprocity fee for NIV applications • Printing and quality checking of visa foils • Work with computer (data)

• Controlling access through two primary entry points to the Embassy Compound • Dealing with disputes related with permission for Embassy access • Work with computer (Webpass, data) • Provide safe environment for US Embassy personnel and visitors • Prevent illegal entry to the territory of the US Embassy • Protect the property of the US Embassy