Oliver Baude

1st und 2nd Level Support und Projektabwicklung

Aufbaukurs, Grundkurs, Nachhilfe, Aussprachetraining, Deutsch als Fremdsprache

multi project management: - Business Analysis - Capable of understanding the business and provide solutions to problems - Create Project schedules with MS Project - Report to CSC internal and Client Management - Coordinate international virtual Team - Identify the need of establishing new or modify existing procedures/policies - multilingual and cross cultural environment - scheduling the project activities and controlling and monitoring projects tasks

I ensured operation of client's shared data services (supported 25.000 clients in 6 countries in EMEA); did pro-active and re-active work related to incident tickets. - Learned Business to Consumer principles and language skills in English, German and Spanish in day to day work routine. - Applied strong analytical, strong organisational and time management skills while resolving incident tickets related to the environments. - I gained first expierience in a virtual global team - Trained new colleagues

I ensured the correct assignment of incidents, dealed with all European Middle East Africa (EMEA) issues with the main objective of reduced bouncing incidents and a quick resolution, informed the end user and contacted the technical teams - Single user escalations to higher levels to obtain a satisfactory and quick resolution. - Analysed the root cause of the incidents to avoid recurrence of the same issues.

Tesis en el sector programacion con redes semanticas ;El proyecto final de carera consistió en realizar el proyecto "Situational Product Presentation" que consistió en el uso de las técnicas de “red semánticas” en lenguaje OWL, para realizar una presentación de los productos flexible y personalizada. La realicé en el “Research Center for Intelligence

customer service, book rental, online research, university wide support for 'Citavi' (reference management software)

Responsable and in charge of concept and realisiation of educational movie in k-12 education. Fui responsable, y estuve a cargo de los conceptos para la película educativa para niños

customer service, switchboard, booking for rooms & restaurant places, advertisement in the Web, billing, guest relations

En la agencia de medios audiovisuales (V4 Media GmbH) tenía la posibilidad de ver todo el proceso durante la producciónen de películas de publicidad. Primero organizaba y planificaba, después era parte de la producción y del tratamiento de la película para finalizarla. Planning and realization of corporate videos for Bosch AG in Stuttgart at V4 Media GmbH in Stuttgart

network- and windows system administration, hotline, hardware- & software support (PCs, printers, Office, network components)

Java, J2EE & Frameworks (Struts ,Spring, iBatis, Framework del Principado de Asturias...) Tools/heramientas: Eclipse, Ants, Apache Tomcat, MySQL, Jasper Reports ...

Comunicación Hombre-Maquina, Comunicación Móviles y por Saltélite, Introducción Inteligencua Artificial, Tratamiento digital de Imagines y Sonidos, Inglés Técnico de Gestión

Medientechnik, Medienwirtschaft und -management, Mediendesign, Informatik; Informática, Técnicas Mulitmedia, Géstion, Medios de Comunicación, Diseño, Multimedia