Oliver Surke

As part of the Productivity Engineering team, I am responsible for implementing, running & supporting world-class Platform services to better enable the employee experience and manage service delivery.

The Enterprise Productivity Platform team is a key participant in the design, development, implementation and support of the ServiceNow platform. Assists with incident resolution and in estimating release level of effort for development activities. Takes ownership of complex business requirements and works them to completion. Reviews opportunities for process enhancements. Identifies and recommends ideas for improvements within the tool, process and metrics.

The engineering services team is focused on leveraging the productivity and efficiency of Adobe’s development teams by assisting them to solve their wide range of issues and requests. The remote support services team provides the platform which includes infrastructure, maintenance and support, training and project management. The administrator role is in charge of administrating, maintaining and monitoring all parts of the solution, including the physical infrastructure.

Development Administration Support NOC

Engineering Development Administration Support NOC