Olivier Giraud

Freelance consultant and program / interim manager particularly good at aligning business strategy and requirements with roadmaps, plans and business cases, especially in technology-intensive environments. Typical projects: outsourcing (business process, telecom and IT), go to market, business process improvement. Knowledge of following functions: Product management, CRM / customer service, IT & telecom management (OSS/BSS, VOIP, IP VPN, M2M...), operations management.

Member of the "Service Management" Management Team. Managed the PMO and governance process for the Customer Service department's year plan. Responsible for continuous process improvements and customer service systems. Led a team of process specialists, information systems specialists and project managers. Represented the interests of Customer Service within a large IT transformation project (CRM / BSS).

Set up and drove a business improvement programme together with the Enterprise Business Unit for a specific product, including the review of roles and responsibilities across business units. Developed a performance management dashboard. Stream lead “business processes” within the integration programme of a recently acquired company. Initiated and implementing various initiatives involving systems integration / migration and business process redesign.

Responsible for service management operations (1st, 2nd and 3rd line of support) for Enterprise Solutions (B2B fixed + converged services).

Strategy consultant in Capgemini's Telecom, Media and Entertainment consulting practice (C4)