Omar Remali

Desktop & application deployment: - Microsoft Deployment Toolkit (MDT) - XenDesktop/XenApp 7.x and Citrix Virtual Apps & Desktops 19.x environments - Active Directory, Group Policies (GPO) - PowerShell - Windows Server (2012 R2, 2016, 2019) - VMWare - FSLogix

• 3rd level applications administration and support (Windows, Citrix 6.5 & 7) • Interaction with Customer for the applications requirements and analysis • Expert knowledge of client environment (technical and process) • Participation in the projects and help with their successful "GoToProd" • Troubleshooting & continuous service improvement of complex technical problems around applications • Root Cause Analysis (RCA) management mainly for major incidents

• Batch development, control and management • Daily Control of the scheduling and batch processing via batch scheduling tools • Setup appropriate scheduling applications relevant to the processing platform • Dollar Universe $U 2nd level support and troubleshooting • CFT (Cross File Transfer) daily administration and troubleshooting • Develop customer's​ scripts according to business need • Deep investigations on Root cause analyses, problem determination and resolution

• Middleware administration and application deployment (Apache / Tomcat, IIS) • 2nd level applications support and administration • Application virtualization and Citrix integration • MSI/App-V and SCCM deployment • Advanced infrastructure performance analysis and monitoring: SCOM • Dollar Universe ($U) management • Citrix Xenapp 7.6 troubleshooting and administration (Studio/Director, SCVMM) • Technical documentation, architectural diagrams, operational files and procedures creation and maintenance

• Tickets creation, processing and follow-up within deadlines • Active Directory and shared resources administration • Network administration and monitoring (Nagios, Centreon, Cacti) • IT Support for internal users • Coordination with technical teams, production and Back Office services during incidents solving process • Level 1/2 incident and service requests management

• Desktop and technical support to company internal users • 2nd level application support and troubleshooting • Active Directory management • IP phone administration and support