Omkumar Gandhivel
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Omkumar Gandhivel
Gathering information & accordingly designing, developing & implementing ITSM process to meet the requirements Monitoring & evaluating operational & proposed processes against best practice Designed & implemented CMDB Tools Integration & Automation (BMC Remedy & ServiceNow) Conducting gap analysis & accordingly formulating & implementing improvement plans for ensuring continual business improvement Managing process functions (per signed SLAs) for Infrastructure Support Services Delivery
- 1 Jahr und 11 Monate, Sep. 2016 - Juli 2018
Associate Consultant
HCL Technologies Germany GmbH
Gathering information & accordingly designing, developing & implementing ITSM process to meet the requirements Monitoring & evaluating operational & proposed processes against best practice Designed & implemented CMDB Tools Integration & Automation (BMC Remedy & ServiceNow) Conducting gap analysis & accordingly formulating & implementing improvement plans for ensuring continual business improvement Managing process functions (per signed SLAs) for Infrastructure Support Services Delivery
- 2 Jahre und 2 Monate, Juli 2014 - Aug. 2016
Associate Consultant
HCL Technologies Switzerland
Gathering information & accordingly designing, developing & implementing ITSM process to meet the requirements Monitoring & evaluating operational & proposed processes against best practice Designed & implemented CMDB Tools Integration & Automation (BMC Remedy & ServiceNow) Conducting gap analysis & accordingly formulating & implementing improvement plans for ensuring continual business improvement Managing process functions (per signed SLAs) for Infrastructure Support Services Delivery
- 4 Jahre, Juli 2008 - Juni 2012
Analyst
HCL Technologies Pvt. Ltd., India
"Review & analyze workflow using Infrastructure Tools like NIMSOFT (Event Management), Remedy 7(Incident, Problem and Change Management) Incident Management Team for managing critical issues and escalating them to right contacts for resolving the same Managed Service Desk Escalations Collected & consolidated all the incoming work from the varied incident management systems into reports and presented the same to the Queue Owners Engage in transition of several queues and implementation of KT on the same"
- 1 Jahr und 6 Monate, Feb. 2007 - Juli 2008
Associate
Sify Technologies Pvt. Ltd., Chennai, India
Proactive monitoring, backups, Incident handling.
- 1 Jahr und 10 Monate, Mai 2005 - Feb. 2007
Service Engineer
Trinity Stewards Pvt. Ltd., Chennai
IT support, Daily backups
Ausbildung von Omkumar Gandhivel
- 2 Jahre und 11 Monate, Juni 2002 - Apr. 2005
Information technology
Sri Kaliswari College, Sivakasi
Sprachen
Englisch
Fließend
Deutsch
Grundlagen
XING Mitglieder mit ähnlichen Profilangaben
XING – Das Jobs-Netzwerk
Über eine Million Jobs
Entdecke mit XING genau den Job, der wirklich zu Dir passt.
Persönliche Job-Angebote
Lass Dich finden von Arbeitgebern und über 20.000 Recruiter·innen.
22 Mio. Mitglieder
Knüpf neue Kontakte und erhalte Impulse für ein besseres Job-Leben.
Kostenlos profitieren
Schon als Basis-Mitglied kannst Du Deine Job-Suche deutlich optimieren.