Omkumar Gandhivel
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Omkumar Gandhivel
Gathering information & accordingly designing, developing & implementing ITSM process to meet the requirements Monitoring & evaluating operational & proposed processes against best practice Designed & implemented CMDB Tools Integration & Automation (BMC Remedy & ServiceNow) Conducting gap analysis & accordingly formulating & implementing improvement plans for ensuring continual business improvement Managing process functions (per signed SLAs) for Infrastructure Support Services Delivery
- 1 year and 11 months, Sep 2016 - Jul 2018
Associate Consultant
HCL Technologies Germany GmbH
Gathering information & accordingly designing, developing & implementing ITSM process to meet the requirements Monitoring & evaluating operational & proposed processes against best practice Designed & implemented CMDB Tools Integration & Automation (BMC Remedy & ServiceNow) Conducting gap analysis & accordingly formulating & implementing improvement plans for ensuring continual business improvement Managing process functions (per signed SLAs) for Infrastructure Support Services Delivery
- 2 years and 2 months, Jul 2014 - Aug 2016
Associate Consultant
HCL Technologies Switzerland
Gathering information & accordingly designing, developing & implementing ITSM process to meet the requirements Monitoring & evaluating operational & proposed processes against best practice Designed & implemented CMDB Tools Integration & Automation (BMC Remedy & ServiceNow) Conducting gap analysis & accordingly formulating & implementing improvement plans for ensuring continual business improvement Managing process functions (per signed SLAs) for Infrastructure Support Services Delivery
- 4 years, Jul 2008 - Jun 2012
Analyst
HCL Technologies Pvt. Ltd., India
"Review & analyze workflow using Infrastructure Tools like NIMSOFT (Event Management), Remedy 7(Incident, Problem and Change Management) Incident Management Team for managing critical issues and escalating them to right contacts for resolving the same Managed Service Desk Escalations Collected & consolidated all the incoming work from the varied incident management systems into reports and presented the same to the Queue Owners Engage in transition of several queues and implementation of KT on the same"
- 1 year and 6 months, Feb 2007 - Jul 2008
Associate
Sify Technologies Pvt. Ltd., Chennai, India
Proactive monitoring, backups, Incident handling.
- 1 year and 10 months, May 2005 - Feb 2007
Service Engineer
Trinity Stewards Pvt. Ltd., Chennai
IT support, Daily backups
Ausbildung von Omkumar Gandhivel
- 2 years and 11 months, Jun 2002 - Apr 2005
Information technology
Sri Kaliswari College, Sivakasi
Sprachen
English
C1 (Fließend)
German
A1-A2 (Grundkenntnisse)
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