Osama Khalifa

Unterstützung des Carrier Sourcing & Procurement Teams bei 1&1 Versatel bei der Optimierung der Netzwerkinfrastruktur und dem Einkauf von Wholesale-Telekommunikationsdiensten. Hauptaufgaben: • Analyse von Carrier-Netzwerkdaten, Netzabdeckungen und kommerziellen Angeboten zur Unterstützung strategischer Sourcing-Entscheidungen. • Unterstützung bei der technischen und kommerziellen Bewertung von Lieferantenanfragen und Wholesale-Beschaffungsprozessen. • Pflege der Datenqualität und Dokumentation in den Einkau

01/02/2024 - CURRENT Maadi, Egypt CUSTOMER SERVICE REPRESENTATIVE (GERMAN-ENGLISH) - ROCKETMILES ACCOUNT IGT SOLUTIONS Managed Reservations: Handled customer inquiries and bookings for flights, cars, and hotels, ensuring a seamless experience. Customer Support: Provided exceptional support, resolving complex issues efficiently to maintain high customer satisfaction. Team Collaboration: Worked closely with team members to enhance service processes and improve overall customer experience. System Utilization:

As a German customer service representative for Zalando's online shopping account, my responsibilities included handling customer inquiries, resolving issues, and providing support to ensure a positive customer experience.

Reducing the gap between the practical life and the technical content of the college. Responsible for collecting the data of companies for ATB (AIChE Training Book). Writing technical posts & articles that must be provided to the website facebook page. Responsible for creating the most perfect content for SPARK4 (AIChE Magazine).

Supervising HR Coordination workflow; recruitment, reviewing, and development. Monitoring the performance of all member. Monitoring the members of SCOOP during reviewing process. Participating the members of SCOOP in reviewing with the other committees. Practicing my duties as a member in the chapter.