Oscar R. Pacheco Ramos

R&D Program Management - IoT for medical devices. Leading, coaching and supporting growth of a talented, multicultural and globally distributed team. Ensuring timely technical delivery, adhering to ZEISS quality, cybersecurity, privacy, regulatory and safety standards. Connecting service leadership, business stakeholders and technical teams. Tech stack used by the teams: Azure, IoT, C, Networking, Linux, Windows, ARMx64 and other proprietary technology. Methodologies: PMP, GxP, Agile, Scrum, Waterfall, ITIL

Drive service management processes optimisation via simplification, automation and innovation projects. Introduce and maintain ITIL service management processes across EMEA. Scale and manage an international team of developers, SMEs and offshore scrum teams, who develop in an MVP-driven agile setup. Align development operations to quality, privacy and security standards, including GxP, ISO 27001, DEPS and GDPR.

Piloted a new development team, process and infrastructure to drive the adoption of an in-house developed automated diagnostics tool, to reduce 50% the time to resolution of incidents; recognized by GE Healthcare’s top leadership. Drove problem management process across EMEA services for mitigation of problems worth $10M USD.

Collaborated with cross functional teams to roll out ITIL problem management processes and lead a team of senior engineers and SMEs through its adoption.

Served as escalation point for the resolution of challenging technical incidents of GE Healthcare Digital customer systems mostly using Oracle but also MS SQL and Sybase databases. Designed, developed and facilitated technical product trainings to ensure role-necessary skills and knowledge globally for an Oracle based Radiology Information System.

Drove to customer acceptance the implementation and integration of 17 radiology projects in complex IT environments; including first-in country solutions for private and public hospital consortiums. Coordinated regional service and delivery teams for Mexico and Central America. Supported organisational goals by contributing to pre-sales and architectural initiatives for customer radiology IT..

Performed on-time installations of CT Scanners while also maintained customer satisfaction by preventing machine downtime through diligent preventive and corrective maintenance. Improved the serviceability and response time of the newly created Healthcare IT service department, through the implementation of a Six Sigma Project to obtain full identification of customers and assets while reducing to zero the unattended customer calls.