Ovidiu Moraru

Helping build and bring online new Data Centers Constantly improving the processes and procedures. Vendor Management Ensuring we adhere to and exceed local Health & Safety standards in all our Data Centers Weekly reporting to the senior data center management Writing and delivering performance reviews for staff Responsible for initial Bill-of-Materials (BOM) and Budgets approvals Providing input for Capex/Opex planning for OP1/OP2

Escalation point for technical issues Ensure that technicians adhere to SLAs Shift schedule 24x7 coverage for the site Ensure the team is ready for any Large Scale Events (LSE) Involvement in Global Availability Teams to ensure Customer SLAs are met Make sure the standards of cleanliness are met for the site

- Server host troubleshooting, hardware replacement, - Working with Network Protocols: TCP/IP, Ethernet, L2/L3 technologies. - Network Hardware: Copper and Optical Fiber Cabling, Switches, Routers. - Remote access management and Console routers, IPMI, BMC. - Working with Cisco IOS, NX-OS, JunOS. - Working with redundancy: Power feeds, ATS, Server Hardware, RAID, Network Connectivity. - Working on 24x7 on call shift rotations.

Desktop and Server support for employees, Telephone support and Administration Windows Server 2008 & 2003, Microsoft Exchange server 2010 Support for mobile devices. Apple IOS devices, Android and Blackberry Hardware troubleshooting and maintenance (Desktops, Laptops, VOIP phones, printers/scanners, FAX machines) Kaspersky endpoint/server administration, VPN ras server administration. Remote access (Team Viewer, RDP, Windows Remote assistance, Logmein)

• Assisting end users with hardware, software and operating system issues • Installing, configuring, fine tuning and troubleshooting • Windows 7 Workstations + Linux Server Environment • Configuring the network layout, made out of 40+ workstations (1x20 Workstations Windows XP SP2 + 1x18 workstations Windows 7) • The local network is made out of other 5 subnetworks, physical or wireless.

• Maintaining relationships with current sponsors and developing new ones. Maintaining our newsletter with latest information regarding our school, our programmes, and our students & teachers. • In charge with developing and maintaining our schools website and social media

Online chat to current customers helping to resolve their technical support problems Answering customers’ technical support issues Working closely with colleagues to identify and raise issues to improve customer satisfaction and experience Offering customer support on Hosting and Domain names fields. Since 01.11.2013 started working on the Shared Hosting support team, offering advanced customer support on more complex problems.

• Undertaking initial diagnostics of the incident, using the tools available and resolving as many as possible on initial contact, • Accurately recording and classifying all incoming incidents with the appropriate priority, category and incident summary details or error messages, • Proactive flagging incidents where no knowledge solution was found, • Meeting or exceeding the level of Service when responding to all incoming incidents, • Accurate and timely hand off to other resolving teams.

• Assisting end users with hardware, software and operating system issues • Installing, configuring, fine tuning and troubleshooting Windows 7 Workstations • Installing, configuring and updating EPC Net Local Server for Mercedes-Benz • Other software used for MAN, Fiat, Volvo, Iveco, Volvo, etc

Providing solutions for customers with large fleets, specialised on Trucks and large transport vehicles.

Studying Hydrology and Meteorology, with a paper in the influence of North Atlantic Oscillation on the continental climate of the Northern Europe and South Eastern Europe - Comparative study on Norway and Romania.