Owen Welch

Responsible of Eurostar in Brussels, B to B / B to C Sales, Marketing, Project Management, HRM, Special Operations, Daily Management

Responsible for Cabin Crew in 7 stations across Europe (HR, Training, Operations), Inflight Services (Product), Catering definition, international delivery and Quality, Special charter operations, Coordination with Technics, Station Management, Commercial, Finance

Setting-up a communication plan for the noise insulation program and managing the relations with stakeholders, poilitical parties, local townships, Airlines and Aircraft manufacters. Project management for moving BRU airport into top 5 of best European Airports

Finalizing Commercial and HR Business plans for the set-up of a new Cargo Airlines flying out of Brussels with MD11 aircraft.

Software Development and International Sales of Airline Customer Relations and Emergency Management IT Applications.

Responsible for world-wide Customer Relations Management, care and Emergency Care. This included complaints handling, lost luggage settlements, management of connecting passengers at the Operations Control Centre and world-wide Emergency Care Management in the event of serious operational incidents and accidents. During the weekends I flew as Senior Purser on B737, A330 and A340 aircraft

Steward on A310 and DC10 Purser on BAE 146, Avro and B737 Senior Purser on B737, A330 and A340 Coaching officer responsible over 200 crew members Flight Operations Communication Offiecr and Project Manager