Oztunc Ozada

Supervising 2 teams consisting of 4 for auditing good sales and marketing practices Supervised a team of 5 for auditing all compliance processes Supervised a team of 5 for auditing user access management Supervised a team of 5 for auditing the field related to Personal Data Protection Law Supervised a team of 4 for auditing government aided loan allocation, utilization and monitoring Supervised a team of 4 for auditing transfer of customers between branches

Reengineered branch audit methodology with the new changes in the auditable environment and current control framework of the Bank Designed a branch network risk assessment methodology and structured all the end-to-end processes for the first time in the Bank Supervised a team of 4 for governance of loans issued from Post Office Channel Supervised a team of 4 for investigating accounts of personnel

Audited of BP2S Milan Italy (BNPP JV) for securities services Audited Factoring entity of TEB for compliance and finance processes Led 4 different audit teams for Cyprus Country Management audit Audited Call Center activities Audited Regional Management Audited TEB Cetelem’s (automobile finance company of TEB) strategy and its actions’ alignment

Managed the launch of 3 new products for the segment focused on the youth as an end-to-end process which includes all steps from IT modelling to financial (loan, deposit) product distribution to customers Created youth banking value proposal and facilitated advertising agencies to work on a new launch of segment and financial products for internal and external communication/event plan, specifically in digital environment and social media

Executed implementation of Net Promoter Score (NPS) which is a customer satisfaction/advocacy measurement with top-down scoring for competition analysis and bottom-up feedback loop closing Facilitated program management for NPS project acting as a liaison between project sponsor and external consultants (Bain & Co) and designed PR, training and change management materials leading to timely roll-out of to 494 branches

Audited private banking function of TEB in Netherlands for strategy development and compliance to MIFID and other EU regulations Audited cards, delivery channels, accounting, procurement and branches for compliance and efficiency in sister company located in Kosovo Audited regional management across Turkey ensuring implementation of business line strategic decisions Facilitated a team of BNPP auditor’s for quality assurance review (quality audit) of TEB Internal Audit Function

Ranked 1st in the Class of 2006 (Bachelor’s CGPA: 3.97/4; Minor CGPA: 3.16/4) Education language; English