Pablo Vaca

Business processes: promote actions to optimize the operation in search of a competitive and efficient product or service. Information Technology: analyze business processes and identify the potential for optimizing weaknesses of technology services with respect to the operation of the Corporation. Internal Control: establish the principles, methods, and procedures to protect the resources of the Corporation, as well as prevent and detect fraud and errors within the different business processes.

Processes and Technology: Verify and manage that improvement actions are established, so that business processes and technology services meet customer and organizational requirements. Internal Control: Plan, develop and control the policies, procedures, and actions: 1) Business Continuity Management, 2) Information Security Management and 3) Risk Management. Projects: Develop and control the digital services of the Management Control Area through OFFICE 365 tools improving the internal customer experience.

Projects: Lead and implement Customer Experience projects through agile or structured project methodologies. Processes: Generate disruptive initiatives to improve / automate the processes of support for products and services using improvement tools (6 Sigma). Certifications: Advise, audit, improve and maintain ISO 9001, ISO 14001, ISO 20000-1, ISO 27001 certifications. Customer experience: improving the customer experience with products and services focused on Customer Experience indicators: ISC, NPS, CES.

Projects: Lead and implement Customer Experience projects to contribute to the improvement of Customer Experience indicators: ISC, NPS, CES. Processes: advise on the improvement of the performance and productivity of business processes through the 6 Sigma methodology. Certifications: Advise, audit, improve and maintain ISO 9001, ISO 14001, ISO 20000-1, ISO 27001 certifications.