Dipl.-Ing. Pamela Mendonca

- Leading an agile team of developers in Germany and Greece (Mobile, Frontend & Backend) - Setting up the processes for Quality Assurance and Requirements Engineering. - CRM E (Classroom Manager Enterprise) Product Management - Customer Training & Coaching - Requirements Workshops & Analysis From 2016: Leading the following sub teams for the company product portfolio - UI/UX - Quality Assurance - Requirements Engineering - Documentation

- Requirements Workshops & Analysis - Customer Training & Coaching - Coordination of the development team tasks using scrum

- Bid management - Cost management/P&L Analysis - Financial Offer preparation (HW, SW, services) - Contract management - Purchase requisitions and financial order through SAP - Vendor and Customer Management - Design and creation of marketing and sales support material for the company’s services portfolio. - Analysis and tracking of current and prospective customer needs. - After sales support

- Value Added Services & NGIN Project Coordination, Systems Integration and Customer Support. - Roaming Platforms (NTR, GLR, OM, BRG) - Revenue Assurance (Call Completion/ Billing Verification) - Data Migration - Quality Champion of the VAS&IN Department.

- Agile project management - Set up and coached the local team in Greece. - Application implementation (system architecture, design, development and quality assurance) in C# and Java. - Quality Management & Control via CMMI and ISO internal audits, workshops and SPC analysis and trainings.

- Design, development in C++, testing and bug fixing of software for Next Generation Network VoIP projects - Quality Management & Control via CMMI and ISO internal audits, workshops and SPC analysis. - Performed Quality training.

Management of Technological Systems

Computer Science, Telecommunications