Paola Dietzold

Led data-driven customer experience initiatives in a fast-scaling, international programme. Translated KPIs, engagement trends, and feedback into actionable process improvements. Supported onboarding and quality consistency across distributed teams while collaborating cross-functionally with operations, training, and quality stakeholders. Contributed to scalable workflows and performance transparency.

Supported a global online community, ensuring service quality and operational consistency. Compiled and analysed weekly performance reports to support decision-making. Improved internal workflows and documentation to enhance efficiency and accuracy. Collaborated with international stakeholders in a structured, fast-paced environment.

Delivered high-quality customer support in a fast-paced call centre environment. Resolved complex issues while consistently meeting KPIs such as quality, response time and customer satisfaction. Used structured troubleshooting and system tools to ensure accurate documentation and effective problem resolution.

Supported media planning and campaign coordination in an international agency environment. Assisted in performance tracking, reporting and campaign analysis across multiple channels. Worked closely with internal teams and clients to ensure accurate implementation and alignment with strategic objectives.

Supported media planning activities, campaign research and reporting tasks. Assisted in organising client data, preparing presentations and analysing campaign performance metrics. Gained early experience in stakeholder communication, coordination and structured project support.