Paolo Valcaccia

IT Analyst ETS Local Support (help desk ) for the management and resolution of the Ticket ( both hardware\ software ) of all users of Caivano ( Napoli ) e Pozzilli ( Isernia ) Italy Unilever's factories. Ticketing by application BMC Remedy, SLA 48 hours. Daily contact with various support teams in English

Management of business startup, Pc configuration , data entry customers acquired, call center inbound\outbound to taking appointments (also in English for customers NATO and U.S. NAVY), customer care, programming agenda weekly / monthly, management of two teams of technicians (organization rosters, schedules, appointments). client billing, creation calculating and sending customer invoices, reminders missed payments, control and management receiving payments. stock control

Management in total autonomy of replacing all PCs at the offices of Caivano (Napoli), Pozzilli (Isernia) e Roma. Management of the entire process replacement of PC (both desktop\laptop) starting from unpacking through the configuration of every single PC to copy the data for the 1:1. Organization of the agenda of substitution in compatibility with the needs of both users and factories, communication in English with the support group site in England for the resolution of various issues related to activity

Problem-solving activities customer requests related to: re-invoicing SAP (invoicing of adjustment) and antesap (through Excel file support for accreditation manuals),adjustment VAT, second thoughts and disclaimers signature, unlock billing, personal data changes, ex novo creation of personal data systems, termination, succeeding , contract transfers, exchange rate management meter, creation and cancelation deposit, variation of Use , management state of the accounts of the customer level Sap-Isu.

Help Desk, installation and maintenance of application of health informatics , maintenance failures at any level hardware (Pc configuration, hardware defective parts replacement, configuration and maintenance business printers for printing label ZEBRA) Software (installation OS, application system management, enterprise antivirus, management programs of booking outpatient) Networks ( network configuration, wiring classrooms, remote assistence) Duties of office management.

Provided technical assistance for a short period to support professional systemic Preparation of working environments ( wiring classroms ) and installation software