Pascal Löffler

- Single point of escalation for Key Accounts in the UAE - Monitoring and guiding ops team and implementing corrective actions to ensure alignment between ops and customer's expectations - Develop relationship with Key Customers to ensure customer retention - Driving efficiency by creating SOP, KPI, tools - Creating and reviewing of internal working procedures to ensure efficiency and excellent service - Updating of Global Rate Matrix on regular basis for major Key Accounts

Managing the sea-freight trade lane, Germany / AT/ CH-> U.A.E. - defining trade-lane strategy - developing the sea-freight volume - maintaining high level relationships with the client-side decision makers - propose new products to the market - pipeline mapping - creating of marketing material - providing sales-leads to local sales-team - direct sales - interaction with overseas offices, support overseas paid biz - using data sources to explore potential new customers

- Screening of newly placed bookings - Processing of bookings within customers' system as value added service. - Negotiating of Buying Rates with carriers - Negotiating of allocations with carriers for project based shipments - Processing Customs Clearances with German Customs - Arrange Pre-Carriage, considering most suitable options (Barge, Rail, Truck) - Issue Port Handling Orders - Issuing of B/L per L/C instructions - ensure constant info-flow to int. and ext. parties

Ops. and Customer Service for Key Account, resp. for Middle Eastern Region. - processing of bookings at clients SAP system - Negotiating of Buying Rates with carriers - Negotiating of special allocations with carriersfor project based shipments - Customs Clearances with German Customs - Pre-Carriage, most suitable mode of transport (Barge, Rail, Truck) - Port Handling Orders - Issuing of B/L per L/C instructions - ensure a constant info-flow - Invoicing to client.

Practical Training: - Ops. Sea-Freight Exports FCL - Ops.Sea-Freight Special Commodities - Ops.Sea-Freight X-Trade - Contract Logistics Outb. Dispatch - Contract Logistics Inb. Dispatch - Contract Logistics Supply Chain Theoretical Training: - Overland, LTL and FTL - Seafreight, LCL, FCL, Break-Bulk - Airfreight - International Law in Forwarding, FIATA, IATA, CMR, TIR, IMO, Hague Visby - Accounting - Freight Calculation - Commercial Control - Transport-Geography