Patricia Aguero Fernandez

Conducted Gap Analysis and Internal Audit sessions to identify and assess business risks, ensuring clear documentation of findings. Presented comprehensive reports on key findings and recommended actions to management and business owners. Proposed enhancements to controls, procedures, systems, and business practices independently. Collaborated with other departments to formulate improvement recommendations.

Developed and updated customer reports within the Responsible Gambling scheme, focusing on AML and financial data. Conducted forensic reviews of operational activities to ensure compliance with internal procedures and policies. Collaborated with RG, AML, and Fraud teams to identify and report gaps in knowledge and technical issues. SARs investigations, reporting, and record-keeping to enhance operational integrity. Micro-strategy, Microsoft, and Excel.

Developed and updated customer reports for Responsible Gambling scheme, utilizing AML, KYC, and CDD processes. Communicated with customers via phone, email, and chat for report building and risk assessment. Proficient in SARs, AML, and KYC compliance, as well as Microstrategy, Microsoft, and Excel.