Patricia Hacklinger

Managing projects and multiprojects in the area of application monitoring for renamed international Dax companies.

Organisational Solutions for Governance under Mergers & Aquisitions - managing the group's CAPEX applications, developing post-merger onboarding processes, and leading the implementation of ESG initiatives.

As a consultant, I advised and coached clients on implementing digital transformation initiatives, while introducing problem-solving methods and managing key projects resulting in increased profits, customer satisfaction, and cost reduction.

Responsible for driving continuous improvement and optimization of end-to-end business processes, analyzing and refining business requirements, investigating complex problems through data analysis, prototyping technical solutions, and fostering efficient communication between interdisciplinary and inter-departmental teams.

Responsible for the back-office support of customers and internal areas. Responsible for a 6 person team managing the support of the customer life cycle, coordination and classification of customer profiles.

Relationship management for international mobile partners. Negotiation of business conditions and control of invoicing and payment authorization. Implementation of partner profiles based on business conditions and demand from customers.

Defining, controlling and implementation of the new post payment credit conditions. Managing a bigger post paid clientele while minimizing the non-payment risk for the company. Analysis of post paid behavior and definition of client classifications. Responsibility of a 10 person team responsible for the client segmentation control from beginning to end of life cycle.

Managing the relationship with other operators for the last mile and CPP termination. Managing Voice, SMS, MMS as well as added value services on one platform. Managing, validating, disputing and negotiating all Voice services and added value services invoices for Telefonica.

Project manager for Revenue Assurance and Sarbanes-Oxley projects. Design and proposal for new Revenue Assurance products. Business Trainer facilitator. Audit support in the System assurance part.

Entrepreneurship