Patricia Lopuszynska

Planning and coordinating all activities required to monitor and report on process - Cooperating with big brands form retail and banking sector by analyzing clients' problems and loading tickets in internal system - Coordinating field services visit with customers - Maintaining high quality of service.

Providing service excellence to Qatar Airways customers through telephone – Keeping/Optimising passenger satisfaction - Making new flight reservations, changes to existing reservations - Quoting the correct fares – Defining carriage rules – Issuing ticket issuance / re-issuance, and processing any refunds - Supporting ECommerce and Frequent Flyer Program activities

Handling queries from customers and/or representatives and have them solved according to priority and established SLA or escalate them to the appropriate department within a set procedure - Maintaining customer satisfaction – Establishing a data base and collecting customer data

Handling queries from customers and/or representatives and have them solved according to priority and established SLA or escalate them to the appropriate department within a set procedure - Maintaining customer satisfaction – Establishing a data base and collecting customer data